1. TERMS & CONDITIONS
By booking or participating in a tour and any related products or services (a “Tour”) with Uniko Eurotime ApS, CVR nr. 32475809 (“Uniko” or the “Tour Operator”), you (“client”) agree to these Terms & Conditions (the “Terms”). By booking a Tour you acknowledge that you have read, understand and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.
2. SERVICES BOOKING PROCEDURE
2.1. The Client shall provide to the Tour Operator by email a written Booking Request (Booking) with the following information:
- Full itinerary.
- Date of services.
- Type of the hotel standard and its location, quantity of booked rooms, type of rooms and type of board.
2.2. The Tour Operator after the receipt of the Booking from the Client shall advise the Client whether the services specified in the Booking are available or may not be provided. If the services specified may be provided by the Tour Operator, the Tour Operator shall provide to the Client a written confirmation of the possibility of delivery of the services, and the total price of the services in the “Booking Offer”.
2.3. The Client shall send a final written Confirmation of Booking (Booking Confirmation).
2.4. Through the Confirmation of Booking, the Client accepts the Booking Offer, terms and conditions herein as binding.
2.5. The full names list of participants and, if ferries are included in the booking – dates of birth of tourists, should be provided to the Tour Operator in the Booking Confirmation
- 45 days prior to the date of departure for tours in Scandinavia and Baltics.
- 70 days prior to the date of departure for tours in Iceland.
2.6. All bookings thereafter are on request.
2.7. The Tour Operator shall send the invoice to the Client at the latest 40 days before the confirmed date of departure, depending on the time of the Booking Confirmation receipt.
2.8. The Tour Operator urges the Client to book services as early as possible and preferably one year in advance.
2.9. Vouchers will be issued by the Tour Operator for all services required, clearly explaining the services to be provided. In case there is no Uniko representation on the tour, the Client is not allowed to change the information in Uniko’ vouchers.
2.10. The written form of Bookings, Confirmations, the Offer and invoices shall be deemed observed upon their provision by the parties by email.
3. PRICES, SURCHARGES AND TAXES
3.1. All rates are net in EURO and include taxes, duties and all other fees, costs, and extras in effect of the date of the offer related to the services.
3.2. Any price increase will be notified at least 20 days before the start of the tour. Furthermore, all rates are based on exchange rates in effect of the date of the offer.
3.3. Prices are guaranteed against any surcharge after an invoice has been issued, unless it is due to currency exchange rates, third-party fee changes, change in cost of fuel or other power sources and amounts up to 5% of the tour price or more. In these cases, price reductions can also be claimed.
3.4. Any increase in price and the total cost of the tour will appear in the invoice. If alterations are made to the actual tour or the conditions of the tour, it may result in changes to the price and additional payment will be charged.
4. PAYMENT PROCEDURE
4.1. All payments hereunder shall be made by transfer in EUR on the basis of invoices issued by the Tour Operator. All costs related to bank transfers shall be endured by the Client.
4.2. It is the responsibility of the Client to ensure that Uniko receives payment in full by the due date. No reminders will be sent.
4.3. The client shall transfer full payment of group or individual no later than 30 days before the date of departure.
4.4. The Client upon confirmation of group shall pay the 20% of deposit. This deposit will be refunded in case the cancellation in accordance with the cancellation terms herein.
4.5. The Client shall pay the rest amount of the payment after the deposit was paid in one installment by bank transfer.
4.6. Payment can be made with credit card where a non-refundable service fee of 5% will be applicable and added to the final invoice.
4.7. Special payment and cancellation terms shall be specified in the Offer.
5. POLICY REGARDING CANCELLATION / NO SHOW
In the event of cancellation of travel arrangements due to any reasons–we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation fees as below apply to the packages and/or services.Entire groups:
- Up to 30 days prior to arrival: No charge
- Less than 30 days before arrival: 100%
- 30 - 21 days prior to arrival–25% of the Tour.
- 20 - 08 days prior to arrival–50% of the Tour.
- 07 - 02 days prior to arrival–75% of the Tour.
- 48 hours or Less or No Show–100% of the Tour.
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the Client who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount. No refund or reduction will be made to any member in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the client/tour member due to personal reasons.
7. FORCE MAJEURE
The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Tour Operator failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by an Act of God, war or war-like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather, significant risks to human health such as the outbreak of serious disease including any mutation or variation of, and the ongoing effects of, Covid-19 or SARS-CoV-2, or any other cause whatsoever beyond the reasonable control of the Tour Operator or the Third Party Supplier of services, whether or not foreseeable, which would make it dangerous or not viable for a Tour to commence or continue, any and all of which, individually and collectively, constitute “Force Majeure”.
Individual travel insurance is not included in the tour price. The Tour Operator does not offer any cancellation insurance. It is therefore highly recommended, that tour participants take out complete travel insurance to cover the cost of termination, as well as the costs arising from accidents and/or illnesses, which also cover the cost of return, and for loss of and/or damage to luggage.
The Parties shall undertake, both during the timeframe of the Agree and after its completion, not to disclose to third parties and not to use for the purpose other than for the performance of its obligations hereunder, any confidential information, including any information from the Booking Offer, that has become known in the course of negotiation of the Agreement. The Tour Operator shall not be obliged to obtain personal data subjects’ consent for processing their personal data
10. DISPUTE & APPLICABLE LAW
In the event of any disputes hereunder between the Tour Operator and the Client, the parties shall make all efforts to resolve the conflict by way of negotiations. If disagreements between the Tour Operator and the Customer cannot be resolved by negotiation, they shall be resolved under exclusive jurisdiction of the ordinary courts of Copenhagen under the applicable law of Denmark.